Customer Service Essay -- Business Management Studies

Customer Service Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will return again and again. Every business should remember that customers are the factors, which affect demand for the product. It is one of the greatest importance, therefore, for the organisation to know its customers- who they are, what they need and how it can satisfy those needs. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the official elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Logo: Sainsbury's - making life taste better Introduction to Sainsbury’s Sainsbury’ is a high class retail store that supplies to a wide range of products mainly dealing with foods but now, starting to ...

The Tragedy of Romeo and Juliet

William Shakespeare's classic, The Tragedy of Romeo and Juliet, is about two lovers that are forbidden to be together and their solution. The writing style of this Shakespearean play reveals the era of the play by highlighting the social classes. Skillfully using his writing, Shakespeare develops his characters by implying the social classes of each character. Shakespeare uses language usage and style to suggest the individual social standings. In the Renaissance Era, the separation of the social classes is prominent. The four main social groups are the nobles, merchants, the middle class, and laborers (Dowling, â€Å"Renaissance Social Hierarchy†). At the top, the nobles have extensive property, live in large lavish homes outside of the city, and are owners of large businesses (Dowling, â€Å"Renaissance Social Hierarchy†). Since the nobles own most of the land, they have a lot of power and tend to be military officers, advisors to royalty, and politicians (Dowling). Nobles are trained to be warriors, to have social skills, to dance properly, and to carry themselves with a certain air about them (Dowling). Laborers, on the other hand, do not live in such luxury. Their employers did not guarantee them employment and their employment status and paycheck depended on their performance in their duties (Dowling). Despite the hardships in a laborer's life, the life of a peasant was far worse. All of society frowned apon the peasants. The separation of social standing during the Renaissance Era was obvious. Language usage between the different classes was quite different. Those who are higher up in the social ladder have more education opportunities and as a result are more educated. In Shakespeare's writing, the language usage by each character helps to identify the social classification of the character and develop the character. Romeo and Juliet often use an oxymoron or an antithesis when talking to and about each other (â€Å"Bitesize†). † †¦ † (1.1.44–69). Characters like Romeo and Juliet tend to speak in an iambic pentameter blank verse. Common folk or people that are considered laborers tend to speak prose. † †¦ † (1.1.44–69)

Morality depends on God’s command Essay

Humans, from the cradle to the grave, are taught to respect society and its many pre-existing intricate systems, often with no rhyme nor reason.   How can one really know what, and if, social systems are beneficial to them, when one is forced to live under the watchful eye of the society who created these systems, and wish them to continue?   Questioning society is something that is reserved for those who wish for better systems than the ones they were given, ones that will serve to improve the human condition.   However, society often neglects these difficult questions, accepting instead easy answers, commonly accepted and passed down through the generations.   Within the confines of a questionable society arises humans who dedicate their lives to the searching for answers to these questions, in hopes of providing humankind with a better understanding of its place.   Philosophers are the title bestowed upon these individuals, and one such philosopher who searched for truth , was Karl Marx. Karl Marx was a philosopher who interpreted the world, and through his interpretations, he succeeded in changing it.   Whether or not it was for the better or the worse, remains discussion amongst many scholars.   Among his many philosophical observations were; religion is a type of illusion, that history itself is linear and progressive.   He also supported women’s liberation and stated that an important goal of improving the human condition to be achieved by creating a new type of society for everyone.   A new society for everyone would mean the abolition of the old.   It was this revolutionary nature of his philosophy which created a fear among those few who were, and those who still are, in power.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Marx was a fervent supporter of social criticism, and he believed that the criticism of religion was the premise of all criticism.   In his view, he found it to be a type of illusion.   Marx borrowed his religious philosophies from Feuerbach who wrote that man makes religion, not vice-versa, and in creating God in his own image, had â€Å"alienated himself from himself† (Marx, 1978/1848, p. 53).   This meant that man had created a greater being in contrast to himself, reducing himself to a despicable creature who needed both the dogma of the church and the laws of government to guide and control him. Marx agreed with this philosophy and described religion as the, â€Å"sigh of the oppressed creature, the sentiment of a heartless world, the soul of soulless conditions,† adding that religion was â€Å"the opium of the people† (1978/1848, p. 54). Marx believed that the human condition causes people to create illusions, religion being one, which create a false happiness.   He called for people to abandon their illusions and demand for their real happiness.   The criticism of religion created an awareness as to its illusory nature, and Marx felt strongly that man should be able to create an illusion-free existence, relying instead on his reason. To Marx, religion prohibits man from realizing himself as the center of his existence, an in place, creates an environment in which religious belief dictates his action.   Men can never be free, as long as they accept their existence as subservient beings, indebted to a omnipotent supreme being.   Religion is a tradition which has survived the ages, though constantly changing to suit the times.   Events such as the Reformation, or the Great Schism, only serve to support this, for religion, like all things man-made, is only used if it is a useful part of society.   Marx believed that if religion were abolished human beings would overcome their self-inflicted alienation.   The abandonment of this illusion, in Marx’s view, could be one of many crucial steps mankind towards advancement. Marx believed that humans could find meaning in history, which he believed to be linear and progressive.   He saw history as the unfolding of class struggles, between the owners of the productive forces, bourgeoisie, and the workers, proletariat.   With his conception of history, Marx used scientific observation to show how history was really the â€Å"history of production†.   He set human existence as being the first premise in history.   Humans must live to create history, so he showed how humans survive, by producing useful things out of natural material. Through this he showed how man is the producer, and by using natural materials, he created a new â€Å"man-made† nature over the original.   This â€Å"material† conception of history is based on Hegel’s conception of history, along with Feurerbach’s criticism of it, but whereas Hegel claims man to be a self-alienating spirit, Feurerbach claims man to be self-alienating in its own, and the â€Å"spirit† Hegel speaks of, is actually the thought process taking place in the mind.   Marx argued that this human thought was determined by social and economic forces, particularly those related to the means of production. He explains that the ruling class of each historic period, is the class that controls the material force of society, and their ideas prevail.   The â€Å"goals† or â€Å"ideals† of each earlier generation, he points out, are only formed by the later generations based the influence the prior generations had.   This led Marx to develop a method of analysis called Dialectical Materialism, in which the clash of historical forces leads to changes in society. He also declared that all history is the history of class struggles, whether it be the slave-master relationship of earlier ages, or the employee-employer relationship of today.   Marx expressed history as the process of human self-development, and criticized the common economic system of Capitalism.   He claimed that Capitalism must be abandoned in favor of a better economic system.   He also felt this would happen, for he believed man to be capable of such a development. What, according to Marx, is the good life? Why is it unattainable under capitalism? Critically analyze Marxs views. Marx believed that the important goal of improving the human condition to create the good life was to be achieved by creating a new type of society for everyone.   Marx claimed that in a Capitalist society, which still remains the most common economic system, the struggle between the working class, or proletariat, and the ruling business class, or bourgeoisie, would eventually end in the formation of a new society, a classless society.   â€Å"Society can no longer live under this bourgoeisie, in other words, its existence is no longer compatible with society,† sated Marx his work, Manifesto of the Communist Party (1978/1848, p. 483).  Ã‚   To Marx, the good life was impossible under a capitalist system. Marx points out how human history has delivered its share of class struggles turned to revolutions, and the bourgeoisie society will be no different.   In his writings, he often uses the French Revolution as an example, citing the uprising of the bourgeoisie against the former feudal society.   The one constant in the history of man has been the fact that some men have what other men wish too have, but do not.   This puts man in competition with each other, and this leads to struggle amongst man, rather than cooperation amongst man.   This consequently leads men to feel separated from others, by the share fact that they become opposing forces. Marx applied this idea of alienation to private property, which he said causes humans to work only for themselves, not for the good of their species.   Because Capitalism has its roots in private ownership, he felt that it created an environment, ripe for greed and avarice to develop.   This prevents man from focusing on cooperating, and maximizing their potential.   Marx felt that it must be abandoned for the good of the species, and man’s continuing development towards enlightenment.   The economic system he proposed was a socialist one, or communism.   He called for a communist society to overcome the dehumanizing effect of private property. Marx’s proposed communist society would be one that would provide for all.   Many believe his view on the possibility of communism succeeding was pure idealism, but he believed that it was crucial for man.   By creating a society where man could work together towards a common goal, it would be able to achieve many more important results.   Marx believed that this could help create a classless society in which all men are provided for, and free to endeavor as they please.   Certainly, in its pure form, communism seems that it would be able to thrive.   However, since its inception, it has developed a negative connotation in many countries, especially in the United States, which fought a â€Å"Cold War† with the hated â€Å"commies.†Ã‚   The failure of the Soviet Union, the Communist leader in the world, led many to believe that it was a system doomed to failure.   Despite that, communism and Marx’s beliefs in it, were all part of his plan of lib erating man, and women as well.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Amongst the many little-known facts about the philosophies of Karl Marx, was his support for women’s liberation in a time when they did not share the privileges of men.   He believed that this would encourage greater equality within societies, therefore making life better for the society as a whole.   More than a century ago, many years before women were allowed to vote in the United States, Marx wrote of his views towards women’s rights.   In the modern bourgeoisie society, Marx explained in so many words, that women in a capitalist system were nothing more to men than another instrument of production. Men, who controlled the world as wells as it’s productive forces, also controlled women.   Because the instruments of production are to be exploited, women are exploited.   With the abolition of the bourgeoisie society, women would be free from every form of prostitution, public or private.   For the Communists, there was, â€Å"no need to introduce community of women; it has always existed almost from time immemorial† (1978/1848, p. 488)   But traditional capitalistic values make this fact all but impossible to notice, and for Marx, women’s equality was another step towards human enlightenment and the good life.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The philosophies of Karl Marx continue to draw varied opinions.   For many years, people who were believed to be communist were persecuted, many in spite of their actual innocence.   In the United States, propaganda and political movements against Marxist philosophies, created fear in and ignorance in millions.   Perhaps, it is the revolutionary nature of Marxist philosophy that has many men of power frightened.   Perhaps, an educated and motivated working class, with nothing too lose but their shackles, is something which causes fear in those who have everything too lose.   Anyone with common sense would be able to see the benefits of helping our fellow man, and the benefits of pooling our collective talents towards a common goal.   But as long as people continue to accept their oppression, the goal of enlightenment grows more distant.   â€Å"WORKING MEN OF ALL COUNTRIES, UNITE!† (1978/1848, p. 500). Works Cited: Marx, K. (1978/1848). Communist Manifesto. The Marx-Engels Reader. Trans. Tucker, R. C., Second Edition. New York:   W. W. Norton.

The Boxer Rebellion

Write a powerful and memorable topic sentence for each side Of the Teacart en for why American involvement was necessary and one for why intervention was deter mental. Topic sentence about why U. S. Involvement was needed in the Boxer Rebellion: Rebellion was a problem: Help on gain their independence. The boxer rebellion was a problem because a war and the U. S did not what to into another war 3. For each topic sentence, write (in complete sentences) three supporting detail s from your chart. Three supporting details about why U. S. Involvement was necessary in the Boxer Rebellion: why U. S. Derivation in the Boxer Rebellion was a problem: Supporting detail #1: Supporting detail #1 : Hetman Movement was an it was a civil war and the U. S did not materialistic uprising which took have to be there place in China Towards the end of the King dynasty between 1898 and 1900. Supporting detail #2: the U. S send 3,125 army troops. 2,500 foreign soldiers die Supporting detail #3: The Boxer Re bellion weakened At first, the Boxers wanted to the Chining dynasty's power and destroy the Chining dynasty and hastened the Republican anted to rid China of all foreign Revolution of 191 1 that overthrew influence. ND the U. S did not got the boy emperor and made China out of the rebellion and got more a republic. That help U. S get more involved into china political power in china business influence. 4. Write a few sentences about whatnot think should have been done about the e Boxer Rebellion had the decision been yours. With which side do you agree, and why? This states .NET could BEA compromise, using elements of both sides, now thou have evaluated bothConclusion the Boxer Rebellion was a Chinese civil war and there have not be other count tries should not have to be involved in this civil war. The Boxer what to destroy the Chining dynasty that was run more than 250 years. It all beginning in 1898, grog ups of peasants in northern China began to band together into a secret soci ety ink as lo chuan Righteous and Harmonious Fists called the boxers by Western press. Write Your Paragraph Now that you've prepared, write a complete paragraph for your journal entry.

The Impact of Shifting Cultural Trends on Public Education Assignment

The Impact of Shifting Cultural Trends on Public Education - Assignment Example Although much has been done to ensure all Americans acquire education, there is notable education levels disparity among different ethnic groups and races. English is the commonly used language in all schools. This has made life difficult for children whose first language is not English (CPE 2). Schools have tried to ease things for all children by employing bilingual teachers and English learners’ teachers. This has helped to accommodate children from various cultures and language groups. Preschools have also introduced high-quality programs to help children whose first language is not English (CPE 3). These children experience massive difficulties in there subsequent levels if they fail to be proficient in English. Some schools have introduced prekindergarten programs to prepare children for preschool and subsequent levels of education. Also, children from poor families could not make it to better schools and therefore ended up failing due to poor English base (CPE 3). Before special programs of helping children were put in place, there existed wide gaps in different areas which defined differences in test scores, dropout rate s, high school completion rates and rates of college entrance. Policy makers in public education sector have tried to bridge these gaps for future well-being of the United States (CPE 2). Demographic trends have been challenging to public education in United States. Clear examination of situations has helped authorities to improve situation through introducing new programs and making new policies. This has helped ease the pressure in public schools although much remains to be done to achieve parity among all races and

Legal Aspects Of Nursing Essay Example | Topics and Well Written Essays - 1500 words

Legal Aspects Of Nursing - Essay Example The bed restraints were meant for not only securing the patient from much movement but also for ensuring his safety against falling from the height of the bed, which would be fatal. In this regard therefore, the nurses would be said to have responded appropriately to ensure the safety of the patient through the application of the principles. However, as the excerpt reveals, despite the great effort taken by the nurses to ensure the safety of Mr. Abraham, he eventually manages to untie himself from the restraints and in efforts to climb down the bed, he falls and sustains serious head injuries from which he later succumbs. From a legal point of view, the nurses would have applied other principles to ensure more safety to the patient besides what had been done. For instance, when they noted the patient’s unrest, they would have probably administered sleep-inducing medicine to the patient in order to have him asleep as they carried out their tests. Besides, one-hour intervals of monitoring such a patient who showed higher chances of untying himself was long durations and the nurses ought to have adopted lesser periods in order to be effective. Through the relatively shorter periods, the nurses would have probably chanced on the patient before the fall. Moreover, we would reason that the nurses failed to prioritize on the patient as is seen from the statement that they visited him on hourly intervals from the room he was restrained from as he awaited tests and treatment. From a legal point, this would be interpreted as negligence on the part of nurses because they would have prioritized on attending to the patient as a safety measure. Failure to have employed these measures by nurses in effect is blamed to have resulted to the injury, which... There is no greater ethical duty to such a patient than as accorded in the case scenario. Ethics explain an acceptable code of conduct by individuals within a given context. In this case, therefore, the patient portrayed no ethical behavior as described by his intention to leave the hospital and go for revenge in the bar besides being assisted by the nurses and the fire rescue to safety. It would be interpreted morally wrong and ethically accepted behavior where the patient shows no sense of cooperation when being assisted by the nurses. In fact, it is more wrong to have the patient struggle to untie the wrist and chest restraints as applied by the medical staff for having him cooperate as tests and treatment were done on him. Such efforts by the practicing nurses and the fire rescue indicate very high ethical concerns towards the patient and under such, no higher duty would be accorded to him than this. Life is interpreted to be very precious and as such, despite his condition of being drunk and unruly, the nurses and other persons in contact with such a patient has the ethical responsibility of saving his life. It is also ethical to handle the patient with care as the family members would reiterate and accord him the respect due to human beings. Finally, it would be ethical to have such a patient attended to quickly, which would reduce the level of suffering that the patient would be undergoing from the injuries sustained before. It is ethically correct for the nurses to minimize the level of pain suffered by a patient.

Geology of Puerto Rico Research Paper Example | Topics and Well Written Essays - 1750 words

Geology of Puerto Rico - Research Paper Example These rocks are overlain by younger  Oligocene  rocks to recent  carbonates. There are also othersedimentary rocks that are part and parcel of the geology of Puerto Rico. Typically, the Northern Oligocene to the rather recent carbonates is composed of Most of the caverns  and  karst  topography. The geology of Puerto Rico has made it very mountainous from the way the island was formed. There are also seventeen lakes in the island which are all manmade and fifty rivers (Otis, 2005). The island’s formation, topography, hydrography and climate make up Puerto Rico’s current geologic composition harmoniously; showcasing the natural beauty of the island. This paper seeks to analyze the geology of Puerto Rico from concepts of its formation, topography, hydrography and climate. Puerto Rico is strategically placed between the  Caribbean  and  North American plates, just at the boundary. As a result, there is deformation that is occurring to the island ion the present day due to the interactional stress between these plates. The results of these seismic events include geological hazards such as earthquakes, tsunamis and landslides. Looking into the structure of Puerto Rico, the Jurassic rocks are the oldest rocks (Meyerhoff, 1933). These rocks are mainly found at  Sierra Bermeja  in the southwest part of the island and are about 185 million years old. They are believed to have originated from the Pacific Ocean  realm and constitute the bulk of the oceanic crust. In the Jurassic period, the main body mass (the Pangaea super continent) was split into two. This led to the formation of two land masses. On the North was Laurasia and to the south was Gondwana. As a result, the continental climate was transformed from dry to humid due to the presence of more cost lines. This was the first process of the formation of Puerto Rico. The land masses were pushed from the ocean overlying on top of each other thus forming hilly and mountainous landscape. The